Free delivery over £600 – low shipping £9,99
Order before 1 PM – same-day dispatch (Workdays)
Excellent Trustpilot reviews
    Free delivery over £600 – low shipping £9,99
    Order before 1 PM – same-day dispatch (Workdays)
    Excellent Trustpilot reviews

    How can we help?

    Got a question that needs answering or a problem to solve? Then the chances are we’ve got it covered. We’ve compiled answers to the most common questions that we receive and you will find them all here.

    ORDERING


    Easily place an order on our website and receive a confirmation email right away. Track your order status and make changes if needed.

    DELIVERY


    Fast and reliable shipping options to get your order to you on time. Track your shipment and stay updated on delivery progress.

    PRE-ORDERS


    Reserve upcoming products in advance to secure your order.

    PAYMENT


    We offer secure payment options, including credit cards, PayPal, Klarna and more. Your details are protected, and transactions are processed safely.

    RETURNS


    Not satisfied with your purchase? Easily return items within our return period for a refund or exchange.

    CLAIMS


    If you received a damaged or incorrect item, we’re here to help. Contact our support team to resolve your issue quickly.

    PRODUCT ADVISE


    If you have questions about our product or just need to give us some feedback, then you are welcome to get in touch.

    SPARE PARTS


    If you are looking for spare parts please contact us here

    HOW TO GUIDES


    If you need help setting up your tent, cleaning your sleeping bag or anything else, you can find help here.

    MAINTENANCE


    Maintaining our products is important to ensure a long lifespan. Check our guides!

    B2B, PR & SPONSORING


    For business inquiries, press relations, or sponsorship, reach out to our team. We’d love to collaborate!

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