Does your warranty cover poles?

We do not warrant against malfunction, failure or damage of fabric and component that has resulted from improper or unreasonable use, misuse or damage sustained after purchase, or subject to normal wear and tear such as limited or incorrect pitching, poor maintenance, abuse or neglect, using the tent not fit for purpose and alteration of the tent or damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.

We do not sell directly to private customers. Warranty issues are to be handled by the dealer (Sales of Goods Act). We therefore kindly ask you to contact the dealer where you have bought the product. They will then be able to advise you further.

Please bring you proof of purchase, as this is required with all potential warranty issues.